Recently I tried to send a painting to an address in Germany. For me the first time, so with some uncertainty I handed over the package and then entrusted it to others. Fortunately, you can track your package online nowadays. Because I had sent the parcel via our national Post, it was handed over to the Hermes shippingcompany in Germany. After Hermes had received the package they claimed immediately that the address on the package is incorrect. Strange because even the address that was included in the digital track and trace info was correct. Unfortunately, there is no way to make it clear to parties that everything is correct. 14 days later the doorbell rang and I received the package, with a dozen stickers on it, return. Most likely it would have been a nice tour through Europe, but of course very sloppy from the Hermes company and certainly not sustainable this uselessness.
So what to do now.
The second attempt then via a German shipping company DPD. Shipping checked online and the package neatly delivered to a DPD parcelshop. Delivery via a DPD parcel shop near the recipient. Never again can it be said that the address does not exist. Expected transport time 1 to 2 days. The package was soon at the DPD parcel delivery centre in Germany. But almost 2 weeks later it is apparently still there according to the track and trace. I called and called but no solution. Nowadays companies don’t communicatie with each other, no it’s the software system that does the job. When te system fails, nobody knows how to get it back on track. Finally I filed in a claim for missing packages. I wonder if it will ever surface again. Would this be the first art robbery of one of my works or has the system hung it on its own firewall.
Apparently it is better not to send art via parcel services. Bringing it yourself or let someone pick it up is best you can do.
Aug 25 2020 Update: The package has been found. 29 days later it finnaly arrived at the recipient.
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